Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
This was actually a bus ride to the KW airport. It was smooth and comfortable and on time.
In flight WiFi not working. entertainment system not functioning Food was mediocre poor for business class Service was ok but not excellent Crew were pleasant. Announcements were made at a ridiculous volume.
Food, service and the boarding/offloading aspects were great. Our only issue were the seats we booked in the exit row because it was next to the bathroom so we were interrupted all night by people waiting for and then opening and closing the door to use the facilities. Would have fine for a day flight but not so much for an overnighter.
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
I will never fly Air Canada again. 5 hour delay due to plane problem which could have been fixed while plane sat empty. We offered a $15CAD voucher for dinner due to delay, BUT that is NOT Even enough for a hamburger. Air Canada rebooked my 87 year old mother on an onward flight in Munich with NINE HOUR layover without rebooking me on same flight. Air Canada apparently cancelled my onward flight as I was offered a refund for the Lufthansa leg from Munich. Fortunately, Lufthansa Service Center staff was very helpful rebooking us both on same flight which was one hour earlier, so only 8 hour layover. Lufthansa airport Mobility staff as well as plane crew were awesome and extremely helpful with wheelchair support. Spoke with others who were on same flight from YYZ to MUC and there was at least one other person that was not rebooked onwards (from Munich to Hamburg) by Air Canada but was able get support frkm LH Service Center staff. The Air Canada plane crew was very helpful, so the overall issue is Air Canada systems, and gate agents that have caused multiple negative issues on AC836 YYZ to MUC on May 18th. Similar to what others on this flight have said, I will NEVER, EVER, NEVER AGAIN fly Air Canada. And I've likely flown over 1 Million miles with them, with lots of miles in Business Class and have held Elite, and Super Elite status.
Good flight, slightly cramped as the seats are very close together
SIX HOUR FLIGHT DELAY!! $15.00 voucher to apologize. Missed our first tour in Quebec.
Terrible food, unprofessional flight attendants, and an uncomfortable seat. The food they provided was the worst I have ever had since I flew. They were worse than any cheap food you can get at convenience stores. I feel that a racist looking fight attendant was scanning me as she was passing by me. A man sitting in front of me fully extended his chair to the back, so I had virtually no space to eat with reasonable comfort. Many people were so inconsiderate of others and fully extended their chairs to the back that they did not have enough space to eat. Flight attendants ignored these situations and never bothered to tell passengers to return their chairs to upright positions during the mealtime. I want to be comfortable and don't care if others feel uncomfortable because of me. Those were the dominant thoughts of people in that airplane. I paid more than $2000.00 for this terrible experience.
Everything was fine, crew was great. Always appreciate an on-time flight.
Very bad I put my stuff down to go through the machine and when it came out it my watch was gone. Then they have the nerve to say I have to file a report that's b.s.
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
i used to fly aer Lingus regularly but due to price - poor seating etc i have been using other carriers - i now have aer lingus in my state and the price is always the highest - i have flown to Ireland 11 times in last 24 months and have not used Hartford because of price
The Glasgow to Dublin route was very efficiently boarded, flight and landing and disembarkation were all super smooth. Dublin to JFK flight I was very pleasantly surprised overall. This was my first time on Aer Lingus and having already come off the short regional flight I was curious to know how the international flight would go. Aircraft was solid, entertainment options were better than expected, flight crew were experienced and operated like clockwork. Main entree left a little something to be desired but the snack was very tasty. Boarding and disembarkation again very smooth and pilots got us in earlier than expected. Would definitely fly again
Unfortunately the flight was delayed for 50 min. Just as we were about to board so that was a drag. The boarding was average. The bag check in process was new to us and efficient. And the flight itself was smooth- basically no turbulence.
Food was very bad. Boarding was disorganized and messy. Crew was friendly
It was ok not that much because I always travel with Emirates airlines, Etihad, airlines, Qatar airlines compare to them food and comfortable was too low . Staff was good . Helpful
Noted in last review. Good to know, though air Lingus on European flights does not offer any food or drink, even though we were on the plane for 3 1/2 hours from Naples to Dublin everything you had to purchase even water.
Boarding seemed a bit chaotic and we had to walk outside across the tarmac. Passengers of all ages had to drag carry on luggage up the outside stairway into the aircraft. There was no WiFi. Very uncomfortable crammed seats. Glad in-air time was only an hour!
Booked through Kayak, couldnt take flight, Kayak punted to Orbiz, Orbiz punted to Aer Lingus, Aer Lingus said sorry about your luck, try Kayak/Orbiz. Terrible customer service collecting air fares and not even offering a voucher when customers cant take flight
Food is delicious I’ve tried Thai green chicken curry and it was perfect!
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The booking I made 2 months in advance got changed the week before with another flight and had to pay more for seats and luggage. Not to mention hours and hours on hold to make sure my flight is still booked.
The United Airlines crew that operated this flight was subpar. They didn’t
Very small and uncomfortable seats, Hard to hear entertainment system sound. Horrible food. Staff doesn't care much about the passengers. 2nd time they didn't give me my vegetarian meal. They asked me regular food with meat. The airline and staff was from United airlines.
Checkin took along timen only.few angents available at.checkin desk. Customer support over phone no existence
The crew was caring and attentive in making my flight comfortable as I was travelling with an injury.
The entertainment screens need to be updated. Very difficult to navigate through with old equipment.
You cancel my flight in the morming and I have only one hour for my transit for Cluj this is not too much
The crew was fantastic. They were always there when we needed them. No wifi on an 11 hour flight was a bummer. The entertainment onboard was boring.
Flight 1.5 hours late; missed connection. Ground support for rebooking inadequate to the point of ridiculousness.
Flights delayed, and not communicated to the level I accustomed to by other airlines. The crew seems to be hating their job and it shows. It costs you nothing to smile and be a bit more friendlier. Also, no jet bridge, passengers have to use stairs, which is hard for my elderly parents. What's the point of ordering wheelchairs?
One of the stewardess was really rude to a customer right near me. I ordered water and was given sparkling water which kind of surprised me as I've always been given still water but I didn't say anything. The lady after me ordered water as well and when she saw it was sparking water, she stopped the stewardess who then said very curtly "You could have told me sooner." Whoa...that was rude! Later this same customer had some liquid spilled on her as the same stewardess handed a drink to the person sitting next to her. I know it wasn't intentional, but it was rather strange. It was very hard to navigate how to get through the Frankfurt airport to our connecting flight. No one told us you'd have to go through security again so it was rather confusing as we didn't have a boarding pass. Luckily we were able to get necessary papers and get to our flight. Sadly, my luggage did not make it out of Frankfurt though.
Quick easy flight, checked my bag and was told to pick it up in LAX but my bag stayed in Frankfurt. I am tracking it with an air tag. I filed a complaint with Alaska Airlines at my last stop in SJC.
For context: 10 hour flight FRA-YVR. Newer A330 Neo plane. Crew were amazing - friendly and efficient. The plane is newer with great overhead space. My main issue is that the Premium Econ cabin is inferior compared with other airlines. Cute amenity kit (a plus). Food was fine, though I’d like to see more wine selection beyond 1 red and 1 white. But, seats aren’t as comfortable, and all Prem Econ and Econ passengers share only 4 washrooms. Washrooms in business are off limits. In addition, Condor charges for seat selection in Prem Econ. Ridiculous on a $1500 one-way ticket. Prem Econ configuration is 2, 4 and 2, and Condor put me and my partner into 2 middle seats in the group of 4 seats, meaning we’d have a single person to our left and to our right. Again, ridiculous. A kind airport agent was able to give us 2 seats in first (and exit) row of Prem Econ but these had no footrests. I wouldn’t rush back to Premium Economy on Condor.
The crew was friendly, but the comfort of the plane and the food definitely had room for improvement.
The cabin staff was very friendly and attentive. The plane was modern and fairly quiet in flight. The video screens are large and of high quality, and I liked that the documentary movie "Anselm" was available for watching.
The flight from Saskatoon to Calgary was canceled by WestJet due to the airline strike. Condor, as the main operator, did not inform us. We found out that information just when we arrived at Saskatoon airport. Fortunately, we had enough time to drive to Calgary airport and catch the flight to Frankfurt. We couldn’t claim compensation for the missing flight because nobody takes responsibility for this situation. When we tried to contact BudgetAir, they redirected us to Condor, and Condor redirected us to WestJet. WestJet keeps saying that they are not responsible for the ticket that was bought from a third-party company.
Because of luggage I had to upgrade to premium economy , which was worth it!
Every thing was fine. The food was lack luster especially after leaving from Italy.
